o-you-ship-to

How do I track my HiSmile order?

You have 3 options to track your parcel:

Got a HiSmile account?
Log in your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.


I don't have a HiSmile account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.



Help Centre

You can click on the help centre homepage to enter your order number and email address and receive your tracking information. 




*Please note, tracking can take around 24 hours to update after dispatch.


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